I direct operations, building resilient systems and aligning stakeholders to drive dependable execution across regulated business, clinical, and public health environments.
Running regulated businesses taught me that reliable operations depend on more than a good plan. People need clear responsibilities, usable procedures, timely decisions, and support when something goes wrong.
When joining an established organization, I start by learning how people already get the work done—what is effective, where handoffs blur, and which administrative burdens get in the way.
Representative engagements showing the operational challenge, my direct responsibility, and what was delivered.
Challenge: Complex medical-billing and patient advocacy cases required a consistent, auditable process for intake, statutory review, escalation, and resolution.
My Responsibility: Designing and managing the end-to-end case workflow, client documentation, and billing-dispute escalation procedures—advising all the way through the Independent Dispute Resolution (IDR) process.
Delivered: Standardized unstructured patient records and federal/state billing statutes into a repeatable triage, audit, and appeals workflow.
Scope: Solo advocacy and forensic auditing practice advising through formal appeals and IDR arbitration; local privacy-preserving automation engineered for internal case management.
Supporting Infrastructure: To protect sensitive health information without external cloud exposure, I configured a contained local automation stack (Docker, n8n, and local language models) to assist with document ingestion and tracking.
Challenge: A behavioral-health and caregiver-resilience initiative needed to move from a theoretical whitepaper to a workable program structure for a distributed team.
My Responsibility: Developing operating procedures, QA rubrics, escalation pathways, and partner coordination materials.
Delivered: Replaced ad-hoc communication with pilot-stage program architecture, KPI-driven OKRs, and clear cross-functional handoffs across participating organizations.
Scope: Pilot-stage program architecture, curriculum structuring, and internal workflow documentation.
What I Built: Designed pilot program architecture, KPI-driven OKRs, and standardized systems documentation embedded directly into team workflows so procedures remain usable as roles evolve.
Challenge: Clinical and analytical AI model outputs contained reasoning errors and hallucinations that required structured domain QA before engineering teams could rely on them.
My Responsibility: Writing ground-truth evaluation rubrics, stress-testing model outputs, and documenting quality feedback for engineering teams.
Delivered: Audited ground-truth datasets and actionable QA documentation bridging clinical/public-health domain standards and technical teams.
Scope: Contract role focused on data quality, evaluation criteria, and clinical/public-health domain review.
What I Built: Developed structured validation criteria and edge-case test prompts to identify logic failures in multimodal and clinical reasoning tasks.
Over a decade of hands-on experience hiring and supporting staff, commissioning equipment, managing vendors, and maintaining clean compliance records across jurisdictions.
“Operations are a kind of trail work: clear the obstacles, mark the route, and help the team move safely through demanding terrain.”
Directed day-to-day operations, employee workflows, vendor contracts, P&L management, and regulatory documentation to scale a patented topical formulation across three countries with conflicting regulatory frameworks.
Commissioned a pilot-scale supercritical CO₂ extraction facility and managed off-grid mechanical infrastructure, vendor maintenance, and strict safety SOPs with a zero-accident record during rapid state regulatory shifts.
Installed and operated gas chromatography (GC-FID) analytical equipment, trained staff on chain-of-custody documentation, and established internal quality-assurance testing protocols prior to state-mandated oversight.
Co-developed patient treatment protocols and managed scheduling pipelines under Board-Certified MD supervision, while auditing workers' compensation utilization review appeals.
Used directly for project tracking, reporting, and workflow design.
Configured for solo-practice workflows, QA testing, and coursework.
Statutes, standards, and clinical systems navigated in operations.
Owlils Collective (Planning Phase): Applying public-health curriculum design, somatic regulation, outdoor stewardship, and clean-energy systems planning to youth resilience and community sustainability.
Good Permutations (Pro-Bono Access & AI Workflow Initiative): Donating AI-workflow and protocol-triage expertise to help independent clinics, EMS agencies, and community providers eliminate public-facing access friction, clarify patient navigation, and reduce front-desk burden without exposing protected health information.
